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Privacy Policy

Last updated: July 10, 2026

We at Wander Corporation respect and protect the privacy of our users and customers. This Privacy Policy describes the information handling practices that apply when you access our website at arkmoves.com (the “Site”), including its AI-powered features, Progressive Web App (PWA) functionality, personalized tools, and any related services.

Please read this Privacy Policy carefully. We may modify this Privacy Policy from time to time. Changes will be indicated by changing the date at the top of this page and, where appropriate, providing additional notice through the Site.

1. DEFINITIONS

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as “the Company”, “Wander”, “We”, “Us” or “Our” in this Agreement) refers to Wander Corporation.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Platform means the arkmoves.com website and associated web services, including AI chat interfaces, content generation tools, personalized relocation assistants, PWA functionality, and all related features (“Site” or “Platform”).
  • Application means the ARK Application, including any Progressive Web App (PWA), web-based tools, and any mobile applications offered, advertised, or accessible through the Site (the “Application” or “ARK App”). Note that the dedicated mobile application may currently be shelved, under development, or available in limited form; primary access to ARK features is provided through the web Platform and installable PWA.
  • Service(s) refers to the Platform and the services provided through the Platform, including AI-powered features (such as intelligent chat, automated checklist generation, personalized PCS/relocation recommendations and guidance), account management, concierge support, PWA installation and use, and pre-release or ongoing access to ARK tools and the Application.
  • Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services (including AI infrastructure providers) or to assist the Company in analyzing how the Services are used.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Device means any device that can access the Service such as a cell phone, digital tablet, or computer.
  • Usage Data refers to data collected automatically, either generated during use of the Service or from the Service infrastructure itself.

2. ACCEPTANCE OF THIS PRIVACY POLICY

By accessing and using the Website, you signify acceptance of the terms of this Privacy Policy.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use our Services, and informs You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Services, including our AI-powered features and PWA experience. By using our Services, You agree to the collection and use of information according to this Privacy Policy. If You do not agree with or are not comfortable with any aspect of this Privacy Policy, You should immediately discontinue Your use of our Services.

3. COLLECTING AND USING YOUR PERSONAL DATA

The Personal Information We Collect

You do not have to provide any Personal Information to access the Site in a limited browsing mode. However, if you choose to create an account for use with the ARK Application, to access personalized AI features, to save checklists or preferences, or to request concierge services, we ask you to provide your full name, email address, phone number, and may request additional profile information relevant to military relocation planning (such as branch of service, rank/pay grade, current or projected duty station, family composition, anticipated PCS timeline, or specific preferences regarding housing, schools, or locations).

If you choose not to share this information with us, we will not be able to reserve your username or provide full account functionality, personalized AI assistance, saved preferences, or certain concierge features.

AI Feature Data Collection

When you use the AI-powered features of the Service (including AI chat, query-based recommendations, automated content or checklist generation, or other intelligent tools), we collect and process:

  • The full text of your queries, prompts, and inputs.
  • Conversation history and context within a session or across sessions (if you are logged in and have not cleared history).
  • Any profile, preference, or contextual information you voluntarily provide or that is associated with your account (e.g., duty station, family status, move timeline) to enable relevant, personalized responses.
  • Feedback you may provide on AI outputs (e.g., ratings, corrections, or “was this helpful?” responses).

This data is used solely to deliver, personalize, and improve the AI components of the Service. AI interactions are processed to generate tailored relocation guidance, checklists, answers to questions about PCS processes, entitlements, and related topics.

Important: AI processing may involve third-party AI infrastructure or model providers. In such cases, necessary query data and context are shared with those providers under contractual safeguards (including confidentiality and data processing agreements). We do not use your personal AI conversations to train third-party foundation models without appropriate anonymization, aggregation, and legal basis. However, you acknowledge that any online AI interaction carries inherent risks of data processing by the underlying model provider.

PWA and Technical Data

Use of the Progressive Web App (PWA) functionality may involve your browser’s service worker, local storage, caching mechanisms, and (if you consent) push notification tokens. Technical data related to PWA installation, updates, offline caching status, and interaction patterns may be collected to improve functionality and user experience. Most PWA-related data remains on your device; only information you explicitly submit or sync is transmitted to our servers.

4. USAGE DATA

Usage Data is collected automatically when using the Platform.

When You access the Service by or through a device, We may collect certain information automatically, including, but not limited to, the type of device You use, Your device’s unique ID, the IP address of Your device, Your operating system, the type of Internet browser You use, unique device identifiers, the date and time of use, the functions you access (including specific AI features or PWA interactions), data on your patterns in copying and pasting and entering information, AI query types and frequency (in aggregated or anonymized form where feasible), PWA installation and engagement metrics, and other diagnostic data.

5. USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service: including monitoring the usage of Our Platform and Service, and powering AI Features and PWA functionality.
  • To manage Your Account: to enable and manage Your registration as a user of the Service. The Personal Data You provide allows us to create and maintain your account, reserve or assign a username/handle where applicable, match your information during any account verification process, and provide continuity for saved preferences, checklists, and AI conversation history.
  • For the performance of a contract and/or to enforce our terms: the development, compliance and undertaking of the contract Services You have purchased or of any other contract with Us through the Service (including concierge packages or premium features).
  • To ensure quality control: quality control, staff training, and AI model improvement to ensure you are provided with accurate and helpful information and responses.
  • To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications (if enabled via PWA or account settings), regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, AI feature improvements, or service announcements, when necessary or reasonable for their implementation.
  • To provide You: with news, special offers, new AI feature announcements, and general information about ARK services unless You have opted not to receive such information.
  • To manage Your requests: To attend to and manage Your requests to Us, including support tickets, concierge requests, and feedback on AI outputs.
  • To provide and improve AI Features: To process your queries, maintain conversation context, generate personalized relocation checklists, recommendations, and guidance; to analyze usage patterns (in de-identified form where possible) to improve relevance, reduce hallucinations through prompt engineering and retrieval-augmented generation (RAG) where implemented, and enhance overall AI performance. AI outputs are probabilistic and provided for informational convenience only.
  • To enable and improve PWA functionality: To support installation, caching, offline access (where available), push notifications, and a seamless app-like experience across devices and sessions.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with our affiliated Service Providers (including AI infrastructure and model providers where necessary to power AI Features) to enable delivery of Services for you, to monitor and analyze the use of our Service, or to contact You if needed. All such providers are bound by confidentiality and data protection obligations.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates may include parents, subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

6. RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data securely throughout the life of Your Account. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

AI conversation history, generated checklists, saved preferences, and related personalization data are retained as part of Your Account to provide ongoing personalized service and conversation continuity. You may request deletion of specific AI history, preferences, or your entire account data through account settings or by contacting us (subject to technical feasibility, legal holds, and backup retention policies).

The Company will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Platform or Service (including AI model refinement), or if We are legally obligated to retain this data for longer time periods.

7. TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company’s operating offices and in any other place where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

8. DISCLOSURE OF YOUR PERSONAL DATA

Notwithstanding any other section of this Agreement, we will disclose your data to another party if we are required by law and are compelled to do so by subpoena, court order, or a similar legal procedure, as described below.

  • Business Transactions. If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law Enforcement. Under certain circumstances, the Company may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). The Company may also disclose Your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Platform or Service
    • Protect the personal safety of Users of the Service or the public
    • Protect against legal liability

9. SECURITY OF YOUR PERSONAL DATA

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. This is particularly relevant for AI interactions, where query data is processed by underlying models that may reside on third-party infrastructure.

10. THIRD-PARTY SERVICE PROVIDERS

Our Platform and our Service uses third party Service Providers for some functions, including hosting, analytics, customer support tooling, and AI model/infrastructure providers necessary to deliver intelligent features. These Service Providers process information for Us and deliver services that we use to operate the Platform. To enable our use of their services, we provide your information to our Service Providers as needed and under appropriate contractual protections.

If you do not want us to share your information with our designated Service Providers (including those powering AI Features), we will not be able to provide you with full functional access to the Platform, AI tools, PWA enhancements, or certain personalized Services. In that event, You should close your account and discontinue your use of the Platform.

11. NOTICE TO EEA CITIZENS REGARDING THE GENERAL DATA PROTECTION REGULATION (GDPR)

The European Union’s General Data Protection Regulation (GDPR) may apply to accounts owned by citizens of the European Economic Area (EEA). The following information applies if you are an EU citizen.

As explained above, we collect Personal Information in various ways depending upon your use of our Platform, including through AI interactions and PWA usage. We process Personal Information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreements; and (3) as necessary for our legitimate interests in providing services (including AI-powered personalization and relocation assistance tools) where those interests do not override your fundamental rights and freedom related to data privacy.

The United States does not have protections in place for personal data as extensive as those within the EEA and may not provide adequate protection for personal data within the meaning of the GDPR. You may refuse to give or revoke your consent to this storage of your personal data at any time by emailing us with the subject line “Revoke EEA data consent” or using the contact methods below. If you are a citizen of a jurisdiction in the EEA and you decline to consent or revoke your consent, you will no longer be able to use our full Services, including personalized AI features.

We take Our responsibility to protect Your information very seriously. We use physical, technical, and procedural safeguards that comply with applicable legal standards to secure Your information from unauthorized access and use, alteration, and destruction.

We process personal data based on consent according to Art. 6(1)(a) GDPR, which you are free to give or refuse. By using our Platform, you consent to our Privacy Policy. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.

Your Rights

You have the right to request access to, and rectification or erasure of personal data, and have the right to object to processing as well as the right to data portability. You also have the following rights:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure (“right to be forgotten”)
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • rights in relation to automated decision-making and profiling (where applicable to our AI Features)

You may exercise these rights by reaching out to our Data Protection / Privacy contact at privacy@arkmoves.com or through the contact form on the Site. We will respond within the timeframes required by applicable law (typically one month, extendable in complex cases).

12. CCPA AND COPPA

The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) may apply to certain California residents. We provide the same privacy protections described in this policy to our customers located in California, including rights to know, delete, correct, and opt-out of any “sale” or “sharing” of personal information (we do not sell personal information as the term is commonly understood). If our status or practices change, we will inform you and amend this privacy policy accordingly.

We do not provide our Platform or Services for use by anyone under the age of 18. Therefore, the Children’s Online Privacy Protection Act of 1998 (COPPA) and the rules created under that act do not apply to our operations. By using the Service you represent that you are at least 18 years old and have legal capacity to enter contracts.

13. CHANGES TO THIS PRIVACY POLICY

We will occasionally update this Privacy Policy. When changes to this Privacy Policy are posted, the date at the top of this Privacy Policy will be revised and we will provide a notice through the Platform (and, where material changes affect AI data practices or user rights, additional prominent notice). We recommend checking this policy from time to time to inform yourself of any changes in this Privacy Policy.

14. CONTACT US

If you have any questions about this Privacy Policy, our data practices, AI data handling, or wish to exercise your privacy rights, please contact us at:

Wander Corporation
Attn: Privacy / Data Protection Officer
admin@arkmoves.com
or via the contact/support form available on arkmoves.com

This Privacy Policy is effective as of the Last Updated date above and governs all use of the arkmoves.com Site, its AI Features, PWA functionality, and related ARK services.