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Terms of Service

Last updated: July 10, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY AFFECT YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW DISPUTES BETWEEN YOU AND THE PROVIDER OF THIS WEBSITE ARE RESOLVED. BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE AI FEATURES DISCLAIMER AND PWA PROVISIONS BELOW.

The arkmoves.com website, and other related services including AI-powered relocation assistance tools, Progressive Web App (PWA) functionality, personalized checklists and recommendations, concierge support, and account features (the “Service” or “Services”) are operated by Wander Corporation (“Wander” or the “Company”), the developer of the ARK platform for military PCS and relocation support. The Service provides an interactive website enabling users to review information about the Company’s products and mission, access AI chat and intelligent tools for generating personalized relocation content, create accounts to save preferences and history, install the Platform as a PWA for an enhanced app-like experience, request concierge packages, and access or link to the ARK Application (web and PWA primary; any dedicated mobile application may be shelved, in development, or offered in limited capacity).

By using any part of the Service, you agree to be bound by the terms and conditions in this agreement.

General Account Terms

As a condition of using the Service, you agree that you will:

  • Be a human 18 years or older who has the legal capacity to enter a contract. Use by minors, or through “bots”, automated scripts, or other non-human methods is not permitted.
  • Use the Service only for legal and authorized purposes. You must not use the Service in a way that violates any laws or regulations in your jurisdiction, including misuse of AI Features to generate harmful, false, or unlawful content.
  • Maintain the secrecy and security of any password, account credentials, or username you select or are assigned.

As a condition of access to the Service, you agree that you will NOT:

  • Access, or attempt to access, any information of the Company that is not intended to be publicly available on the Site, including without limitation the personal information of other site users.
  • Provide a name that is not yours, an email address that you are not authorized to use, or a mobile number that is not yours, in using the Service or requesting information or account features using the Service.
  • Use the Service to transmit unsolicited email, advertisements, SMSs, “spam” messages, worms, viruses or any links or code of a destructive nature.
  • Modify, adapt, hack, interfere with, or attempt to reverse-engineer or jailbreak any part of the Service, including its AI models, prompts, or underlying technology.
  • Create or operate another application, website, or service, or transmit email or SMS messages, to falsely imply that any such actions are associated with the Company’s Services.
  • Reproduce, duplicate, copy, sell, resell or exploit (i) any portion of the Service, or (ii) access to any portion of the Service without the Company’s express written permission.
  • Misrepresent your identity to avoid enforcement of any Company policies, terms, or conditions.
  • Use an automated data gathering and extraction tool (e.g. a spider, robot or scraper) to access the Service and/or harvest data, except for the purpose of indexing content in a recognized search engine.
  • Violate acceptable use policies (as determined in the Company’s sole discretion from time to time) for communications and behavior relating to the Service. For example, requesting assignment of (or being assigned) a Username or account identifier that is profane, unlawful, threatening, abusive, libelous, defamatory, pornographic, obscene, contains slurs, impersonates another person, and/or is otherwise objectionable, are grounds for refusing to allow that Username/account, and/or immediately terminating your authorization to use the Service. Additional examples include violation of any party’s intellectual property or personality rights, and any communication with the Company or other users that the Company considers to be offensive in the Company’s sole discretion. Misuse of AI Features to generate or distribute prohibited content is also grounds for immediate termination.
  • Input into AI Features any classified, sensitive personal financial, medical, or operational military information beyond what is strictly necessary for legitimate personal PCS/relocation planning (and even then, you do so at your own risk).

The Company may enforce its acceptable use policies where applicable, but is not obligated to enforce these policies against any User.

The Privacy Policy at https://arkmoves.com/privacy-policy (or such other URL as the Company may designate), as amended from time to time, is a part of this Agreement and is incorporated herein by reference.

AI Features – Important Disclaimer and Acknowledgment

The Service includes artificial intelligence, machine learning, large language model interfaces, chat functionality, automated content generation, personalized recommendation engines, checklist builders, and other intelligent or automated tools (collectively, “AI Features”). Your access to and use of any AI Features is entirely voluntary and at your sole risk. You expressly acknowledge and agree to the following:

  1. Inherent Limitations of AI Technology. AI-generated content, responses, checklists, recommendations, interpretations of regulations (including JTR references), cost estimates, or any other output is probabilistic and may contain errors, inaccuracies, fabrications, “hallucinations” (confidently presented but incorrect or nonexistent information), outdated information, biases, or inconsistencies. The underlying AI models have a fixed training data cutoff and do not possess real-time knowledge, live access to official databases, or awareness of your unique personal circumstances unless you explicitly provide that context in each query. Even with retrieval-augmented generation (RAG) or similar techniques, outputs are not guaranteed to be current, complete, or accurate.

  2. No Professional or Official Advice. AI Features are provided for informational, convenience, and general guidance purposes only. They do not constitute:

    • Legal advice
    • Tax advice
    • Financial advice
    • Medical advice
    • Official Department of Defense, service branch, or government guidance
    • Binding entitlements calculations or PCS orders

    For all PCS, relocation, entitlements, housing, schooling, finance, or any other consequential matters, you must independently verify all information with primary official sources, including but not limited to: the current Joint Travel Regulations (JTR), your branch’s personnel and finance offices, DFAS, the Defense Travel Management Office (DTMO), your chain of command, qualified legal counsel, tax professionals, real estate experts, and school district officials. Reliance on any AI output without such independent verification is done entirely at your own risk.

  3. No Warranty of Accuracy or Fitness. The Company makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, timeliness, suitability, or non-infringement of any AI-generated output. AI Features are provided on an “AS IS” and “AS AVAILABLE” basis without any warranty of any kind.
  4. Assumption of All Risk. By using AI Features, you represent that you understand the current technological limitations of generative AI and voluntarily assume all risks associated with their use, including but not limited to:
    • Errors leading to incorrect PCS planning, missed entitlements, financial loss, housing issues, family disruptions, or career impacts.
    • Outdated regulatory interpretations.
    • Biased, incomplete, or inappropriate recommendations.
    • Any decisions, actions, or inactions you take (or fail to take) in reliance on AI output.
  5. Release of Liability. To the maximum extent permitted by law, the Company, its officers, directors, employees, agents, affiliates, and licensors shall have no liability for any damages, losses, claims, or expenses (including direct, indirect, incidental, special, consequential, exemplary, or punitive damages, and including lost profits, goodwill, data, or business opportunities) arising out of or related to your use of, reliance on, or inability to use any AI Features or any AI-generated content, even if advised of the possibility of such damages.
  6. Your Responsibility to Verify. You agree that you will not treat any AI output as authoritative or final. You will always cross-check critical information against official sources before making decisions or taking action. You are solely responsible for the consequences of any reliance on AI output.
  7. Prohibited Uses of AI. You may not use AI Features to:
    • Generate or disseminate false, misleading, defamatory, harmful, illegal, or infringing content.
    • Attempt to circumvent safety filters, jailbreak models, extract model weights, or reverse-engineer the AI system.
    • Process or input classified, sensitive operational, or highly confidential personal data beyond ordinary personal PCS planning needs.
    • Create content for commercial resale, automated spamming, or any purpose that violates these Terms.

Continued use of AI Features after any update to these Terms or to the AI system itself constitutes ongoing acceptance of these limitations.

Progressive Web App (PWA) – Additional Terms

The Service may offer the ability to install the website as a Progressive Web App (PWA) on supported devices and browsers. This provides an app-like experience with home-screen icon, full-screen mode, and potentially offline caching or push notifications.

By installing or using the PWA you acknowledge and agree that:

  • PWA functionality is web-based and its availability, features, and performance depend on your specific device, operating system version, browser (Chrome, Edge, Safari, etc.), and browser settings. Not all devices or browsers support all PWA capabilities equally.
  • Any offline functionality is limited to content that has been previously cached. Interactive features such as AI chat, account login/sync, concierge requests, or dynamic content generation require an active internet connection.
  • Installation may request certain browser permissions (e.g., notifications, storage, background sync). You control these permissions through your browser/device settings and may revoke them or uninstall the PWA at any time.
  • The Company is not responsible for any battery consumption, mobile data usage, storage impact, notification volume, compatibility problems, update failures, or other effects resulting from PWA installation or use.
  • PWA use is entirely at your own risk and discretion. The Company makes no warranties regarding PWA reliability, security beyond the web Platform’s general security, or fitness for any particular purpose.

Cancellation, Termination, and Assignment of Usernames / Accounts

The Company, in its sole discretion, may refuse to provide access, or suspend or terminate your access to the Service (including any account, username, saved preferences, AI history, or PWA access), for any reason or no reason, at any time, including for violation of these Terms, misuse of AI Features, or suspected fraudulent or abusive activity.

You may be invited to request assignment of a Username or to create an account on the Platform and/or in the ARK Application. In response to such requests, the Company assigns Usernames or creates accounts from time to time in the Company’s sole discretion and without undertaking any obligation to allow continued use of that Username or account. Thus, you have no right, title, or interest in any Username or account that the Company assigns to or creates for you. The Company may at any time (and without advance notice) withdraw a particular Username from use, require that you select a new Username or account identifier, reassign a Username or account to another party, or delete an account and associated data, for any reason or no reason (including to comply with legal obligations or protect the integrity of the Service).

Modifications to the Service and Terms

The Company reserves the right to modify or discontinue, temporarily or permanently, the Service or any part thereof (including specific AI models, features, PWA capabilities, or account functionalities) with or without notice.

The Company also reserves the right to amend these Terms of Service and its policies (including the AI Features Disclaimer). Changes will take effect as posted (or on the date specified in the notice), and continued use of any Service after such posting or notice shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://arkmoves.com/terms-of-service (or such other URL as the Company may designate).

Company Ownership Rights

All Company content provided as part of the Service(s), including text, graphics, logos, icons, images, audio clips, video, software, AI prompts, model configurations, retrieval indexes, generated templates and tools, and the overall look and feel of the website and Service(s), is the property of (or licensed by) Wander Corporation and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Copyright 2023–2026 Wander Corporation. All rights reserved.

You may not duplicate, copy, or reuse any portion of the HTML/CSS, visual design elements, content, AI prompts, or underlying technology without express written permission from the Company.

The Company’s website and Software (including all files, images, AI systems, and generated content infrastructure) are licensed to you for display and personal use in your browser or PWA by the Company, for personal, non-commercial use only and not for commercial resale or redistribution. The Company does not grant you any title or other intellectual property rights in the Software or AI systems. You may not sell, redistribute, reproduce, decompile, reverse-engineer, disassemble, or otherwise convert any part of the Software or AI systems to a human-perceivable form or for competitive purposes.

User Inputs and AI Outputs License. You retain ownership of the original content you input into AI Features. By submitting inputs and using AI Features, you grant the Company a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such inputs and the resulting AI outputs (in anonymized or aggregated form where feasible) for purposes of operating, improving, developing, and marketing the Service and new features. The Company retains all rights, title, and interest in the underlying AI models, training techniques, prompts, RAG systems, and infrastructure.

Disclaimers and Limitations of Liability

Your use of the Service (including AI Features and PWA) is at your own risk, and on an “as-is” and “as-available” basis. To the full extent permitted by law, the Company hereby excludes all express and implied warranties, including (without limitation) implied warranties of non-infringement, merchantability, and fitness for a particular purpose.

In addition, to the extent permitted by law, the Company (and its officers, directors, agents, service providers, employees, and licensors) are not liable for any damages or losses resulting in any way from:

  • Any refusal by the Company to provide access, and any suspension or termination of your account or AI/PWA access.
  • Content you provide while using the Service(s), including inputs to AI Features.
  • Unauthorized access to your account by another party, due to your failure to secure your password or account information, hacking, or any other cause.
  • Your use of or inability to use the Service, AI Features, or PWA.
  • Our failure to assign any Username or provide/maintain any account, AI history, saved preferences, or generated content.
  • Any modification, suspension, or discontinuance of the Service or any AI model/feature.
  • Viruses or other malicious software, glitches, bugs, errors, inaccuracies, or hallucinations resulting from access to the Service or AI Features.
  • Damage to your device(s) while using the Service or PWA.
  • The accuracy, completeness, or reliability of any information (including AI-generated information) obtained through the Service.
  • Actions taken or not taken by the Company in response to violations of the Terms of Service and its other policies.
  • Acts (or failures to act) of the Company’s third-party hardware, software, network, or AI infrastructure service providers.
  • Your use of links to external sites, mobile applications, or stores, the actions and policies of the operators of those sites or applications, and any transactions you conduct using those sites or applications.
  • Any reliance on AI-generated content, checklists, recommendations, or guidance, as more fully set forth in the AI Features Disclaimer above.

The foregoing exclusions of the Company’s liability apply to all forms of damages or losses, whether direct, indirect, incidental, special, consequential or exemplary, and including but not limited to, damages for loss of profits, goodwill, use, personal injury, data loss, or intangible losses (even if the Company has been advised of the possibility of such damages).

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

If despite the provisions herein, the Company is found to be liable for damages to you or another party, our liability is limited to the greater of (i) the amount paid to the Company for the transaction giving rise to the alleged liability and (ii) $100.

Indemnity

You will indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and licensors from and against any claim, demand, suit, or proceeding (and reasonable attorneys’ fees and costs) made by any third party arising out of or related to: (a) your breach of these Terms of Service; (b) your improper, negligent, or unlawful use of the Service, AI Features, or PWA; (c) your violation of any law or the rights of a third party (including intellectual property, privacy, or publicity rights); or (d) any content you input into or generate with AI Features.

Arbitration of Disputes with the Company

Any claim or dispute arising between you and the Company that relates in any way to these Terms of Service, your use of or access to the Service (including AI Features and PWA), or actions by the Company in providing the Service, will be resolved exclusively through final and binding arbitration, rather than in court.

As an alternative, you may file a claim in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

Prohibition of Class and Representative Actions

YOU AND THE COMPANY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE STATUS. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS OR PRESIDE OVER ANY CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF FOR THAT PARTY’S INDIVIDUAL CLAIMS.

Arbitration Procedure

The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules as modified by this Agreement to Arbitrate. The AAA’s rules are available at www.adr.org.

A party who intends to seek arbitration must first send to the other a Notice of Dispute (“Notice”) describing the nature and basis of the claims the party is asserting and the relief sought. The Notice to the Company should be sent by certified mail to:

Wander Corporation
Attn: Notice of Dispute
c/o Vcorp Services, LLC
108 W. 13th Street, Suite 100
Wilmington, DE 19801

The Company will send any Notice to your email address, or to a physical address if available.

If you and the Company are unable to resolve the claims in the Notice within 30 days after the Notice is sent, either party may initiate arbitration proceedings. A form for initiating arbitration proceedings is available at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send a copy to the Company at the address above. If the Company initiates an arbitration it will send a copy of the completed form to the email and/or physical address that it has for you. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. Settlement offers shall not be disclosed to the arbitrator.

The arbitration hearing shall be held in Alexandria, Virginia. If the value of the relief sought is $1,000 or less, either you or the Company may elect to have the arbitration conducted by telephone or based on written submissions.

The arbitrator will decide all claims consistent with applicable law and will honor privileges recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving other users. The arbitrator’s award shall be final and binding; judgment on the award may be entered in any court having jurisdiction thereof.

Opt-Out Procedure

YOU CAN REJECT THE ARBITRATION REQUIREMENT HEREIN BY MAILING THE COMPANY A WRITTEN NOTICE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU FIRST USE THE SERVICE. The Notice must include your name, street address, city, state and zip code, and must be signed by you. You must mail the Opt-Out notice to the address listed above. This is the only way to opt out of arbitration; the rest of the Terms of Service will continue to apply. Opting out of arbitration as provided in this version of the Terms of Service has no effect on any other or future arbitration agreements you may have with the Company, specifically including agreements in the terms of service for the ARK Application (if separate terms apply).

General Terms

If the arbitration provisions above are found not to apply to your claim, the state and Federal courts located in Alexandria, Virginia will have exclusive jurisdiction, and you agree to submit to the personal jurisdiction of these courts.

This Terms of Service, the Privacy Policy, and all policies posted through the Service(s) constitute the entire agreement between you and the Company with regard to use of the arkmoves.com website, AI Features, PWA functionality, and the matters specified herein, and supersede any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service) as to those matters.

The failure of the Company to exercise or enforce any of its rights shall not constitute a waiver of those rights. The laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, will govern the Terms of Service and any claim or dispute between you and the Company.

Headings are for reference purposes only and do not limit the scope or extent of any section. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions will remain in force. The provisions of these Terms of Service which by their nature are intended to survive termination (including the AI Features Disclaimer, PWA terms, disclaimers, indemnity, arbitration, and limitation of liability) will survive its termination.

Contact for Legal Notices:
Wander Corporation
Attn: Legal / Terms of Service
c/o Vcorp Services, LLC
108 W. 13th Street, Suite 100
Wilmington, DE 19801

Or email: admin@arkmoves.com (for non-arbitration notices)

By continuing to use arkmoves.com, its AI Features, or installing the PWA, you confirm that you have read, understood, and agree to these Terms of Service, including the specific AI and PWA disclaimers.